Check in and other info.


Important Information

Please be aware of the following information before commencing with your booking –

 

Check in/Check out

 

Our Reception opens for check in at 4PM and closes at 8PM Monday to Friday, 4PM – 6PM Saturdays, and we offer self check in only on Sundays and bank holidays.

If you are arriving outside of these hours please follow the Self check in info on your confirmation or contact us on the day of arrival and we can provide further instruction.

 

As we are a Guest House our reception is not 24 hours, however we are always available to contact via phone or email should you need assistance. Whilst we aim to have the rooms available from 3PM for self check in, this is not always possible during busy periods , so please bear with us if your room is not available on arrival. If you are aiming to arrive in Lincoln before 4PM you are more than welcome to park your car(please see parking tab) take a stroll around our beautiful city and call back after 4pm.

Check out is 10.30AM on the day of departure, unfortunately, in most cases, we are unable to offer late check out. This check out time ensures we have enough time to turnaround the rooms in order to have them ready for the next arriving guests. There will be a fee of £15 to pay upon departure for any unauthorised late check out until 12pm, then a standing charge of £10 per hour after this, until check out is complete.

 

Lost Property

Due to the increased occurence of property being left in the rooms, we have had to apply a standard charge of £10 to return any property via post if you are unable to collect. This is to ensure our own expenses are covered. We ask that you please check your room before leaving, however if you believe you had left anything in your room after check out please call us on 01522 528590 or email info@newportguesthouse.com and we can arrange for the items to be returned to you.

 

Noise

Please be aware that we are a centrally located Guest House, within a 5 minute walk to the Bailgate area of Lincoln which holds Lincoln Castle and Cathedral. We are located on the main road, and therefore some traffic and general city noise can be expected at any time, in any room,night and day.

We advise all guests that we are a quiet guest house, meaning guests causing a disturbance to others will be asked to leave immediately without refund.

 

What is a Guest House?

Many people ask us, what is the difference between a hotel, B&B and a Guest House? We feel you should know what we can offer as a Guest House as opposed to other forms of accommodation before you decide to book a room. A Guest House is traditionally a converted building turned into accommodation, we work on a Bed and Breakfast basis, however we have no facilities to offer evening meals/drinks. The property has no live in staff (unlike a B&B) and no 24/7 reception (unlike a hotel), however we do provide contact numbers for several staff members who are never more than 5 minutes away should you need assistance. We offer luxury comfortable rooms with a relaxed traditional home from home feel to them, unlike large hotels we know our guests on a one on one basis and cater to individual needs. You are provided with a room key that will operate both the individual bedroom door and the front and back doors upon arrival and so you are able to come and go as you wish throughout the day and evening. 

Please note, if it is a Hotel or Hotel facilities that you require, we are happy to recommend The Lincoln Hotel or the White Hart Hotel, both of which are very close to the Cathedral.

 

Damages

We understand that accidents do occur, and when we are informed of these it is generally not a problem. Damages that have not been reported or are extensive will incur charges to replace items. Smoking is not permitted anywhere in the building and if found to be smoking in the room a £100 fine will be added to your bill. If the room is unable to be sold for that night due to smoke and/or damages an extra night room charge will be added to cover our lost revenue.

 

Click here to view our terms and conditions.

Click here to view our Privacy Policy